We now offer the option for free returns on all American orders.

What this looks like:

• If you checkout with redo: free returns coverage you will be able to return or exchange items from your order with no further costs to you.
• The option for redo: free returns coverage is available in your cart prior to checking out. You can opt in to free returns coverage for a flat fee of $10.98 USD
• If you decide to opt out of the redo: free returns coverage your return shipping fee will be estimated at the time of the return submission.
• The purchase of 'free returns coverage' is final sale and unable to be refunded. Our return policy window is 30 days from order date. This means you need to have your return submitted in the portal within this 30 days, not have the items shipped back by then.
• To submit an eligible return, please use our returns portal by clicking the Start Your Return button or via this link: https://moolk.loopreturns.com/#/
• Prior to shipping, please ensure the garments adhere to our returns policy.
• Returns will only be accepted if the item is in brand new, unworn condition with the tags attached. Please be mindful of returning your item in a similar condition to when it arrived including being neatly folded.
• Clothing must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
• We reserve the right to adjust returns if original items are not received in new condition.
• Items in our ‘Sale!’ collection are not eligible for return or exchange.
• Please make sure your name and order number are accessible on or in the parcel to allow for your parcel to be processed as quickly as possible.
• Please note original shipping costs are not refundable
• Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you when your return has been processed.
• We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.
• All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange.

• Our return policy window is 30 days from order date. This means you need to have your return submitted in the portal within this 30 days, not have the items shipped back by then.
• To submit an eligible return, please use our returns portal by clicking the Start Your Return button or via this link: https://moolk.loopreturns.com/#/
• Prior to shipping, please ensure the garments adhere to our returns policy.
• Returns will only be accepted if the item is in brand new, unworn condition with the tags attached. Please be mindful of returning your item in a similar condition to when it arrived including being neatly folded.
• Clothing must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
• We reserve the right to adjust returns if original items are not received in new condition.
• Items in our ‘Sale!’ collection are not eligible for return or exchange.
• Please make sure your name and order number are accessible on or in the parcel to allow for your parcel to be processed as quickly as possible.
• Return shipping is at the expense of the customer (this includes any duties or taxes)
• Please note return shipping costs or original shipping costs are not refundable
• Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you when your return has been processed.
• We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.
• At this time we are currently unable to offer exchanges for international returns.
• All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange.
• Please email hello@moolkshop.com.au prior to initiating a return if you believe the product is damaged or faulty. We will treat this with the highest priority.

• Refunds are not available on items listed in the Sale collection.
• If you used a discount code on your original order, you will only be credited the amount you paid (less the discount).
• We offer refunds on all eligible purchases.
• Depending on your bank, the refund can take 2-5 business days to clear back into your account/PayPal.
• If a combination of gift card and card/PayPal/AfterPay payment has been used then the gift card will be refunded first followed by the remaining payment method.
• Orders purchased with a gift card and then returned for a refund are refunded back to the original gift card.

• All full-priced items can be returned for a store credit.
• Store credit is issued in the form of a gift voucher.
• If you used a discount code on your original order, you will only be credited the amount you paid (less the discount).
• You will receive the gift voucher via email.
• Gift vouchers do not have an expiration date.
• Gift vouchers are non-refundable

You can still lodge your return through the returns portal above. Our team will be notified of your faulty/incorrect return and will reach out to you via email to resolve the issue. Alternatively, you can email hello@moolkshop.com.au and we will treat this with the highest priority.

Our return period is 14 days from the delivery date. We understand life happens, so if you fall outside this window, you can still submit a return up to 30 days from the delivery date for a store credit or exchange. Refunds are not eligible for returns outside the 14-day period. 

If you purchased using a discount code, bundle offer, loyalty voucher, store credit or claimed a free gift, you will only be eligible for a store credit or exchange.

Sale items are final sale and cannot be returned unless faulty, so please choose carefully.

Orders paid for using Afterpay or Zippay are only eligible for a store credit or exchange. 

All items must be unworn, unwashed and unused with original tags and hygiene liners attached, and proof of purchase provided (your order number or invoice). Moolk reserves the right to reject a return if it doesn’t meet these conditions. If this happens, we’ll be in touch and you will need to cover a $10 return shipping cost to have the item sent back to you.

Important note: We can only accept returns on items in their absolute original condition. Items with any of the following will be rejected:

• Stains
• Strong fragrances or odours
• Pet hair
• Fake tan
• Makeup/deodorant marks

Refund: Available on full-priced items only (excludes Afterpay/Zippay, bundles, discount codes, store credits, or orders claiming a free gift). A $10 return shipping fee applies.

Instant Exchange: Swap sizes instantly for the same style + colour. A $20 shipping fee covers the return of the unwanted item and the sending of your new item.

Store Credit: Free return shipping. Your store credit has no expiration date, and we drop new collections monthly, so we have no doubt you'll find your forever piece.

Shop Now: A version of exchange where you are able to select a different item from the website (excluding Sale items). A $20 shipping fee to cover the return of the unwanted item and the shipping out of your new item. 

No, sale and final sale items cannot be returned unless faulty under Australian Consumer Law.

Orders placed with a discount code, or that have claimed a free gift are only eligible for store credit or exchange.

If you return only part of a bundle offer, the remaining item(s) will revert to full price. Your refund/credit will be adjusted accordingly and be less the full bundle discount.

Orders paid with Afterpay or Zip Pay are only eligible for a store credit or exchange. 

All returns must be lodged through the Returns Portal. Returns sent back without lodging first may be refused.

Unfortunately, late returns cannot be accepted and will be sent back to you once the shipping fee has been paid.

Once received, please allow up to 15 business days for us to process your return.

Refunds usually take 2–5 business days to appear in your account, depending on your bank.

Moolk is not responsible for return parcels until they are scanned as received. Keep your AusPost lodgement receipt until your return is finalised.

Exchanges are subject to stock availability at the time your return is processed. If the exchange item oversells after the exchange has been submitted, you’ll automatically be issued a store credit.

You can still lodge your return through the returns portal above. Our team will be notified of your faulty/incorrect return and will reach out to you via email to resolve the issue.

• If an item has a major problem, you are entitled to choose a refund or exchange, provided you present proof of purchase.
• If an item has a minor problem, please contact the Moolk team where we may refund or replace the item, or repair the item within a reasonable time where possible.
• Assessment or confirmation of fault remains at the Moolk team's sole discretion and this decision is final.
• If an item is assessed as not faulty at Moolk's sole discretion, the product will be refused and returned at the customer’s expense.

Each promotion or sale will come with its own specific return terms and conditions. These may differ from our standard returns policy. Please refer to the promotion’s Terms and Conditions for the most up-to-date information: Moolk Terms & Conditions.

Yes, pre-order items can be returned under the same conditions as regular orders. We want you to love your purchase, so if your pre-order doesn’t work out, you’ll have options.

Return conditions:

• Refunds: Available on full-priced pre-orders if your return is lodged within 14 days of your order being delivered (excludes Afterpay/Zippay, discounted orders, and orders with free gifts claimed).
  
  
• Store Credit or Exchange: After 14 days, returns are eligible for store credit or exchange (if stock is available) within 30 days of the delivery date.
  
  
• Original Condition: Items must be unworn, unwashed and in their original condition with all tags and hygiene liners attached.
  
  
• Exclusions: Pre-orders purchased with discount codes or during sale events are eligible for store credit or exchange only.
  
  

How to return your pre-order:

1. Lodge your return via the [Returns Portal].
   
2. Pack your item(s) securely to avoid damage in transit.
   
3. Include your order number in the package (international orders).
   
4. Use the return label provided (for Australian customers) or arrange postage through your local post office (for international customers).
   

Key points to remember:

• Returns must be lodged within 30 days of delivery.
  
• Once received, please allow up to 15 business days for us to process your return.
  
• Pre-orders are made especially for you — please check sizing and style carefully before purchasing.

For Australian customers, a prepaid AusPost return label is generated through our Returns Portal. 

If you choose a refund, a $10 fee will be deducted to cover the return shipping label.

If you choose a store credit, the return shipping label is free.

If you choose an instant exchange or utilise our Shop Now feature, a $20 fee applies to cover the cost of returning your original item and sending your new item out to you.

International customers are responsible for arranging and covering their own return shipping, as we’re unable to provide prepaid labels outside Australia.

Yes, international customers may return items at their own cost. Original shipping fees are non-refundable. For more information, please visit this page.