Terms & Conditions

We do love a good pre-order! Here's what you need to know before placing an order:

  • Pre-orders are paid for at the time of order and are shipped as close as possible to the date specified on the product listing. Please keep in mind this shipping date is an estimate only and while we work our hardest to send them out on time, there are factors outside of our control that could delay things. We will definitely be in touch if there is a slight delay!
  • If you order other in-stock items at the same time as your pre-order, all items will be shipped together when the pre-order item arrives. If you'd like to receive your in-stock item before the pre-order item arrives, we can issue a $8 shipping invoice to cover the additional freight costs. Swing us an email and we'll help a mama out!
  • We are unable to combine any future orders with pending pre-orders.
  • Pre-order items can be returned for a refund, exchange or store credit as per our returns policy, the 30 day return window begins from the date your order is processed. All returns can be submitted through our returns portal.
  • Discount codes must be placed in the discount box at checkout.
  • If you forget to use your discount code, it cannot be applied once you've completed your order.
  • Discount codes can not be used to purchase gift cards. 
  • Discount codes cannot be combined.
  • Only one discount code can be used per transaction. 
  • Current promotions and/or discount codes cannot be used on previously paid purchases.
  • Discount codes can not be used in conjunction with any other promotional offer.

The following Terms and conditions apply to our loyalty program, MyMoolk Rewards. By signing up to the program, you accept these terms and conditions.

  • Minimum spend applies to any reward discounts. Cart value must equal or exceed $50 excluding shipping costs.
  • Rewards cannot be used in conjunction with any other offer.
  • You will receive 5 points for every $1 you spend. Once you have accrued enough points, claim your loyalty discount code by logging into your Rewards account (the icon in the bottom left corner of the website - this is different to the account you create in the top right corner!).
  • It is your responsibility to add the loyalty discount code in the appropriate discount field at checkout. We cannot apply discounts to orders if you forget. To find the discount field on mobile, after you click “checkout” from your cart, you need to click on “Show order summary” at the very top of the page. This will drop down your order summary showing the items you are checking out with, and also display a Gift Card/Discount code box. Please put your Loyalty discount here.
  • Loyalty discounts will only apply to the purchase amount excluding shipping fees and GST.
  • Loyalty discounts cannot be used in conjunction with any other offer.
  • Loyalty discounts are single-use, unique codes and cannot be used in conjunction with any other offer. If you choose to cancel your order, your loyalty points will not be credited back to you account nor will your discount code be re-activated.
  • Loyalty discounts are not redeemable for cash.
  • If you return items from an order you applied a loyalty discount to, you will only be credited the out of pocket expense (eg. The amount you paid after the loyalty discount was applied) and the points and loyalty discount will be forfeited.
  • Earning rewards for leaving a review: you can only leave 1 review per week and the points may take 24 hours to appear in your MyMoolk Rewards account.
  • Moolk Pty Ltd reserves the right to update these terms and conditions at any time.
  • All images are copyright to Moolk Pty Ltd.
  • All Moolk images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Moolk.