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We are fully operational and dispatching orders daily from our Brisbane warehouse. We are taking extra precautions when packing your orders, and our staff our washing their hands frequently.
DOMESTIC: Auspost have advised there are minor delays across their network for Regular Post. Express Post are being prioritised, but there are still minor delays and they cannot guarantee next-day delivery.
Read live updates direct from AusPost here.
We really appreciate your patience and support at this tricky time ♥
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Due to the high cost of shipping bulky winter items (like the knits) we cannot offer free shipping over $150. To qualify for free shipping on winter items, you must add a minimum of $200 to your cart (excluding shipping costs - can be a mix of winter and other items). Thanks for you understanding, mamas!
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Standard Post: $8 flat rate (Australia Post Parcel Post Service 2-6 business days)
Express Post: $12 flat rate (Australia Post Express Post Service 1-2 business days)
FREE STANDARD SHIPPING on orders over $150* excludes 'Winter' items. (automatically applied at checkout. Applies to Australian orders only)
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$12 flat rate (standard tracked 3-10 business days)
$16 flat rate (express tracked 2-4 business days)
All NZ orders are sent via Australia Post which includes full tracking.
Please note: Moolk does not cover the cost of custom fees/ import duties into NZ.
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We have resumed international shipping and rates are based on weight/destination. To find out the shipping rate for your country, add your Moolk goodies to cart and at checkout we will provide a shipping quote.
Please note: Moolk does not cover the cost of custom fees/ import duties into any country.
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We dispatch orders daily (Mon-Fri) from our Brisbane warehouse.
Orders placed before 12pm AEST will be dispatched same day. Orders placed after 12.01pm will be dispatched next business day.
PLEASE NOTE: During sale periods and new releases, there will be a 2-3 business day delay in dispatching orders. We thank you for your patience mamas!
Regular Post: 2-6 business days from dispatch(depending on your location and order size).
Express Post: 1-2 business days from dispatch (depending on your location and order size).
New Zealand Regular Post: 5-7 Business Days
New Zealand Express Post: 2-3 Business Days
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All orders are shipped from Brisbane, Queensland.
We take no responsibility for items lost in the mail. For peace of mind, the carriers we use provide a tracking service to ensure all Moolk parcels arrive at their destination safely and on-time.
To view our returns policy, head on over here.