Shipping

COVID-19 UPDATE

We are fully operational and dispatching orders daily from our Brisbane warehouse. We are taking extra precautions when packing your orders, and our staff our washing their hands frequently. 

DOMESTIC: Auspost have advised there are minor delays across their network for Regular Post. Express Post are being prioritised, but there are still minor delays and they cannot guarantee next-day delivery. 

Read live updates direct from AusPost here.

We really appreciate your patience and support at this tricky time ♥

 

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* FREE STANDARD SHIPPING MINIMUMS FOR WINTER

Due to the high cost of shipping bulky winter items (like the knits) we cannot offer free shipping over $150. To qualify for free shipping on winter items, you must add a minimum of $200 to your cart (excluding shipping costs - can be a mix of winter and other items). Thanks for you understanding, mamas! 

 

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WITHIN AUSTRALIA

Standard Post: $8 flat rate  (Australia Post Parcel Post Service 2-6 business days)
Express Post: $12 flat rate (Australia Post Express Post Service 1-2 business days)

FREE STANDARD SHIPPING on orders over $150* excludes 'Winter' items. (automatically applied at checkout. Applies to Australian orders only)

 

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NEW ZEALAND SHIPPING

$12 flat rate (standard tracked 3-10 business days)

$16 flat rate (express tracked 2-4 business days)

All NZ orders are sent via Australia Post which includes full tracking.

Please note: Moolk does not cover the cost of custom fees/ import duties into NZ.

 

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INTERNATIONAL SHIPPING (excl. NZ)

We have resumed international shipping and rates are based on weight/destination. To find out the shipping rate for your country, add your Moolk goodies to cart and at checkout we will provide a shipping quote.

Please note: Moolk does not cover the cost of custom fees/ import duties into any country.

 

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TIMEFRAMES

We dispatch orders daily (Mon-Fri) from our Brisbane warehouse.

Orders placed before 12pm AEST will be dispatched same day. Orders placed after 12.01pm will be dispatched next business day.

PLEASE NOTE: During sale periods and new releases, there will be a 2-3 business day delay in dispatching orders. We thank you for your patience mamas!

Regular Post: 2-6 business days from dispatch(depending on your location and order size).

Express Post: 1-2 business days from dispatch (depending on your location and order size).


New Zealand Regular Post: 5-7 Business Days

New Zealand Express Post: 2-3 Business Days

 

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All orders are shipped from Brisbane, Queensland. 

We take no responsibility for items lost in the mail. For peace of mind, the carriers we use provide a tracking service to ensure all Moolk parcels arrive at their destination safely and on-time. 

To view our returns policy, head on over here.

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