Returns & Exchanges

Returning your Moolk items has never been easier. We offer returns & instant exchanges for all full priced items shipped within Australia.

All items must be returned in original, unworn condition with all tags and liners intact within 30 days of your original purchase date. Please note, all original shipping costs are non-refundable. All returns are subject to a $10 return shipping fee which will be deducted from your return outcome (excludes faulty items). If you opt for an exchange an additional $10 shipping fee will be applied to your return/exchange request (to cover the cost of sending out your exchange item).

To get started, you just need your order number and email address. You’ll find your order number in your order confirmation email.

Australian Return Options


If it's not love, simply return your full priced items and we'll arrange a refund to your original payment method (minus return shipping.)


Size not quite right? Simply select your new size (same style + colour) and it will ship instantly! Just send your original item back within 14 days.


If you’re eying off other goodies in the Moolk store, choose Store Credit and receive free return shipping. Plus, you’ll get a cheeky $10 extra to spend!

Australian Return Policies

We hope you love all of your new Moolk pieces, but if something isn’t quite right, don't stress.

Take your time to try your new clothes at home away from unflattering fitting room mirrors, and check out our full returns policy below for all the details.

You can return your full priced purchase because you:

  • Changed your mind; or
  • Purchased an incorrect size

You can return your full priced purchase for a refund, exchange or store credit, as long as the item is:

  • returned in its original condition, unworn and unwashed with the tags and hygiene liners attached, free of stains, scents, deodorant marks, make-up, and animal hair.
  • submitted in the returns portal and lodged with AusPost within 30 days of the original order date.

Please note: Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law.


  • Australian customers are issued with a reply-paid return label via email. This return label is linked to your customer order number. If you select a Refund, $10 will be deducted from your refund amount to cover the cost of this label.
  • The reply paid labels generated by the returns portal are sent by Aus Post standard shipping so please allow 5-10 working days for your return to be received back to us.
  • Original shipping costs are non-refundable.
  • Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you as soon as your return has been processed.
  • All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange.
  • We reserve the right to adjust returns if original items are not received in new condition.


  • We offer refunds on all eligible full priced purchases including clothing and swimwear.
  • Sale items are not eligible for refunds or store credit.
  • A $10 return shipping fee will be deducted from your refund and a reply paid shipping label will automatically be generated.
  • If you used a discount code on your original order, you will only be credited the amount you paid, not the full price before the discount was applied.
  • Orders purchased with a gift card and then returned for a refund are refunded back to the original gift card.
  • If a combination of gift card and card/PayPal/AfterPay payment has been used then the gift card will be refunded first, followed by the remaining payment method.
  • Depending on your bank, the refund can take 2-5 business days to clear back into your account.

Moolk's Return Policy is subject to change depending on the terms and conditions of any promotions at the time of purchase.

Items in the Summer on Sale collection can be returned for a size exchange in the same style/colourway only. Shipping to return the incorrect size and send out the new size is at the customers expense. We do not offer refunds or store credits on these styles.

All items purchased during a temporary discounted promotional period are eligible for a return of store-credit or exchange only. The value of exchange or store credit is equal to the discounted amount paid.

  • Exchanges can only be made to repurchase the same item, but in a different size .
  • An additional $10 shipping fee will be applied to exchange requests to cover the cost of shipping out your new item.
  • Customers can choose either an Instant Exchange or Standard Exchange:
  • Instant Exchange: customers can use their card to have their exchange processed instantly.
  • Standard Exchange: exchange order will be processed once in transit back to Moolk.
  • If the item/s from an Instant Exchange are not received within 14 days, the full amount is charged to the card.
  • Exchange requests that are out of stock will be issued a refund to original payment method.If you opt for an exchange an additional $10 shipping fee will be applied to your return/exchange request. 
  • All full price items can be returned for a store credit.
  • Store credit is issued in the form of a gift card.
  • If you used a discount code on your original order, you will only be credited the amount you paid (less the discount).
  • You will receive the gift voucher via email.
  • Gift cards do not have an expiration date.
  • Gift cards are non-refundable

You can still lodge your return through the returns portal above. Our team will be notified of your faulty/incorrect return and will reach out to you via email to resolve the issue.

  • If an item has a major problem, you are entitled to choose a refund or exchange, provided you present proof of purchase.
  • if an item has a minor problem, please contact the Moolk team where we may refund or replace the item, or repair the item within a reasonable time where possible.
  • Assessment or confirmation of fault remains at the Moolk team's sole discretion and this decision is final.
  • If an item is assessed as not faulty at Moolk's sole discretion, the product will be refused and returned at the customer’s expense.

Please visit this page for more information.

Moolk Swim is eligible for a return within 30 days of your original purchase date.

The hygiene sticker must be intact and not tampered with.

All items must be returned in original, unworn condition with no noticeable odours, perfumes or marks.

Need to change size? Try an Instant Exchange!

Unless required by Australian Consumer Law, certain items are excluded from this returns policy and cannot be returned because of change of mind or incorrect size/fit. These include:

  • All items purchased on sale
  • Gift cards
  • Swimwear where hygiene stickers have been removed
  • Hair accessories and bags
  • Jewellery