If you change your mind or aren't 100% happy with your item/s, we are more than happy to offer you a refund or store credit.
Please ensure you meet the below criteria to be eligible to make a return:
- Must be sent back within 14 business days of receipt of goods.
- Must be a full priced item. All sale items are final and cannot be returned.
- Must be unworn and unwashed with all original tags and labels attached.
- Be in a saleable condition; no fake tan, makeup or deodorant marks.
- If you/your items do not meet these requirements, Moolk reserves the right to refuse a refund on change of mind items and the item/s will be returned to you.
- No returns on sale items.
- Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from the credited amount.
- The cost of return shipping costs is at the customer’s expense, unless deemed faulty. Moolk will pay for the postage costs on all damaged and faulty products.
- Store credits can only be used by the credit holder and are valid for 12 months, issued in the form of an electronic gift voucher.
- We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Moolk.
Faulty + Incorrect Items
If the product is deemed faulty or the incorrect product has been sent out, Moolk will refund the full amount (excluding original shipping) upon receipt of the faulty goods. Moolk will cover the return postage costs of faulty + incorrect goods.
Moolk cannot hold stock for exchanges on change of mind items. If you would like to exchange your item for another size/style, we recommend purchasing the replacement size/style if it is still in stock. Once we receive your returned item, we will process your refund.