Returns Policy

The following outlines our returns, exchanges and refund policy.
By processing your payment with Moolk, you are accepting the following terms and conditions regarding any returns of your purchases. 

If you change your mind or aren't 100% happy with your item/s, we are more than happy to offer you a store credit.


ELIGIBILITY CRITERIA

  • Items must be sent back within 14 business days of receipt of goods. 
  • Must be a full priced item.
  • All sale items are final and cannot be returned.
  • Must be unworn and unwashed with all original tags and labels attached.
  • Be in a saleable condition; no fake tan, makeup or deodorant marks.
  • If you/your items do not meet these requirements, Moolk reserves the right to refuse a return and the item/s will be shipped back to you at your own expense.

 

STORE CREDIT

  • Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to an item fault.
  • Store credits can only be used by the credit holder and are valid for 12 months, issued in the form of an electronic gift voucher.
  • A store credit does not cover shipping costs and cannot be used to purchase gift cards.

 

EXCHANGE

  • Please complete the 'request a return' form through our online portal and select 'store credit'. Once your return has arrived, we'll issue your store credit to use towards your exchange item.
  • Due to the popularity of our range, we cannot hold items for exchanges.
  • If you choose to purchase your exchange item before your return has arrived and your store credit has been issued, we cannot offer a refund on your returned items, sorry!

 

 REFUNDS/FAULTY ITEMS

  • Please contact customer service via email hello@moolkshop.com.au within 24 hours of receiving your product if you believe it to have a manufacturing fault. We will treat this with the highest of priority.
  • Moolk will cover the return shipping costs of faulty + incorrect goods.
  • Once deemed faulty, a refund will be issued on the form of payment made on the original purchase. It can take up to 5 business days to show up in your account. 

 

PLEASE NOTE

  • Strictly no returns on sale items.
  • Shipping costs are non-refundable. If you receive a store credit, the original cost of shipping will be deducted from the credited amount.
  • The cost of return shipping is at the customer’s expense, unless deemed faulty. Moolk will pay for the return shipping costs on all faulty items.
  • We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Moolk. 

  

 

 

 

 

 

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Size Guide

 



We've simplified things for you in 3 easy steps. 

 



STEP 1 - What's Your Regular?

Ask yourself this simple question: what size do you regularly wear? 

If you usually reach for a size 12 when out shopping, we recommend doing the same virtually here. 

If you're a 12-14, we'll advise whether to size up or down on each specific product. 

If you're a 12 with a big bust, we'll also tell you if a particular style is fitted at the bust, and whether we recommend sizing up (or not). It doesn't happen often, as we're designing most of our pieces for bigger cup sizes, but this leads us to the next important step...

 



STEP 2 - Read the Product Descriptions Carefully

We take a lot of time writing each and every product description, and jam-packing it with oodles of size/fit information. If you know step 1, step 2 will help you choose the right size, the first time.

Each product has 3 sections:

  1. Description
  2. About the Fit
  3. Model Info 

The Description is where we let our personality shine. It's where we'll tell you how amazing you'll feel when wearing the item, and highlight all the amazing features we've designed into it.

About the Fit is probably the most important section. We describe how it fits across the bust, hips and waist, and generally overall. If you're in between size, this is where you'll find our recommendation on sizing up or down in that particular style. 

We aim to style every product on 2 different models, and the Model Info is where you can find out the models regular size, what size they're wearing in that particular style, and their detailed bust/waist/hip measurements. This section comes a close second in importance, after About the Fit. It's a great way to compare your own measurements with our models, and see what size they regularly wear vs. what size they're wearing in that particular style. 

 



STEP 3 - Check the Size Chart, But if in Doubt, Chat it Out. 

We base our block patterns on the below average measurements. This table should be used as a GUIDE only, after you've taken the first 2 steps. 

Moolk General
Size Guide
To fit bust
(cm)
To fit waist
(cm)
To fit hips
(cm)
6 80-85 60-65 87-92
8 85-90 65-70 92-97
10 90-95 70-75 97-102
12 95-100 75-80 102-107
14 100-105 80-85 107-112
16 105-110 85-90 112-117

If you're still unsure, or confused, or just want reassurance you've chosen the right size, use the form below to get tailored Size + Fit Advice.

 

We know buying clothes online can be tricky business, especially if you've just had a baby and your body has changed. So we hope this simple 3-Step process will help you get the right size, the first time.

 

Optional Step: First Hand Size Advice + Recommendations


Why not join our Moolk Mama Community and ask other mums (who have tried and tested Moolk) for their first-hand size + fit advice. A community of the kindest mamas, of all shapes and sizes, sharing their fave Moolk buys. It's a supportive and safe space to share selfies, and shower each other with compliments and encouragement. You're sure to get a confidence boost!


Learn More