Returns

Hassle-Free Returns

Shopping online can be tricky business, that's why we offer a hassle-free returns policy. If it doesn't fit or suit - simply return the item within 14 days for a refund or store credit, the choice is yours! 


Change of Mind/Size

If you purchase the wrong size or are unhappy with the style, we will gladly issue you with either:
a) 110% store credit
b) 100% refund;

To be eligible for a change of mind/size return, your item(s) must be:

  • unused, unworn and in the original saleable condition you received it
  • with original packaging, including all tags and incidentals; ie spare buttons
  • submitted a 'request to return' (using the button below) within 14 days of order date
  • receipt of returned goods at Moolk HQ within 30 days of order date
If you/your items do not meet these requirements, Moolk reserves the right to refuse a refund on change of mind items. 

 

Return postage costs will be at your expense. 

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Moolk.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund/store credit. If we deem the item not within our required conditions (as above), the item will be returned to you.

 

Faulty + Incorrect Items

If the product is deemed faulty or the incorrect product has been sent out, Moolk will refund the full amount (excluding original shipping) upon receipt of the faulty goods.

Moolk will cover the return postage costs of faulty + incorrect goods.

 

Exchanges

Moolk cannot hold stock for exchanges on change of mind items. If you would like to exchange your item for another size/style, we recommend purchasing the replacement size/style if it is still in stock. Once we receive your returned item, we will process your refund.

 

 

Please also note:

Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.

We do not offer exchanges or returns on sale items.

Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from the credited amount.