Privacy Policy

PRIVACY POLICY

Moolk Pty Ltd

This Privacy Policy sets out how Moolk Pty Ltd (We, us) uses your personal information.

We recognise the importance of your privacy and understand your concerns about its security. We are committed to protecting any personal information about you that we hold in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

 

What we collect

We may collect and hold personal information about you that personally identifies you, including:

  • your name;
  • your address;
  • your phone number;
  • your email address;
  • your credit card details;
  • all logs, which may include information such as your Internet Protocol (IP) address, browser type, browser version, clickstream data, the pages of our website that you visit, the time spent on any pages of our website and other log related information relating to your use of our website; and
  • other information relevant to providing you with the products you request us to supply.

 

How we collect your personal information

We collect personal information directly from you through the use of our standard forms, over the internet, via email and/or via telephone.

We endeavour to only collect personal information about you from you, where it is reasonable and practical to do so.

 

Why we collect personal information

We collect personal information from you for the following purposes:

  • providing products to you;
  • providing support to you;
  • promoting our products to you;
  • improving our products and user satisfaction;
  • to notify you, via direct marketing, of our product and service offerings from time to time;
  • our internal research and statistical purposes (including market segmentation and customer value analysis); and
  • enabling us to forward to you other information or material which we believe may be of interest to you.

 

How we disclose your personal information

We generally only use or disclose personal information about you for the purposes for which it was collected. However, we may disclose your personal information to our related entities to facilitate our internal business processes.

Your information may be disclosed to third parties in the course of us selling products to you. In particular:

  • Our store is hosted by Shopify Inc, a third party. Shopify is a global business headquartered in Canada, which may store and process information in any country in which Shopify has operations. Shopify’s use and disclosure of personal information is governed by Shopify’s privacy policy, which can be accessed here: https://www.shopify.com/legal/privacy/customers
  • Our sizing platform is hosted by The Sizing Company, LLC (trading as Stylecard), a third party. The Sizing Company is an overseas entity, which may store and process information in any country in which The Sizing Company has operations. The Sizing Company’s use and disclosure of personal information is governed by its privacy policy, which can be found here: https://www.stylecard.co/privacy
  • Our store facilitates purchases to be made using Afterpay, a third party finance service operated by Afterpay Pty Ltd. Afterpay is a global business headquartered in Australia, which may store and process information in any country in which Afterpay has operations. Afterpay’s use and disclosure of personal information is governed by its privacy policy, which can be found here: https://www.afterpay.com/en-AU/privacy-policy
  • Our store facilitates purchases to be made using ZipPay, a third party finance service operated by Zip Co Limited, a third party. Zip is an Australian company which may store and process information in any country in which Zip has operations. Zip’s use and disclosure of personal information is governed by its privacy policy, which can be found here: https://zip.co/page/privacy

With your consent, we may also disclose your personal information to third parties where that disclosure is required in connection with the products we are providing to you.

Except as set out above, we do not ordinarily disclose your personal information to overseas recipients.

 

Payments

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we hold your personal information

We take reasonable steps to protect the personal information we hold (including your personal information) from:

  • misuse, interference and loss; and
  • unauthorised access, modification or disclosure.

The precautionary steps we take to protect personal information include:

  • adopting measures to protect our computer systems and networks for storing, processing and transmitting personal information;
  • adoption of procedural and personnel measures for limiting access to personal information by our staff;
  • regularly reviewing our information collection, storage and processing practices; and
  • such other security measures we consider reasonable and appropriate from time to time.

Notwithstanding that we use our best endeavours to protect all personal information we collect and hold, we, unfortunately, cannot guarantee its complete security.

 

Disclosure for analytics

We may use Google Analytics to track your usage of our website. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of the website, to prepare reports on the website’s activities and share them with other Google services.

Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal data collected by Google includes cookie and usage data, which is processed in the USA. You can find Google’s privacy policy here: http://www.google.com.au/policies/privacy/.

 

De-identifying and deleting personal information

When your personal information is no longer required to be kept by us, we will take reasonable steps to destroy or delete the personal information in a confidential manner.

 

Access and correction

You have the right to request access to your personal information by making a written request to us. We will respond to your request within a reasonable period of time and may charge you a reasonable fee for processing your request.

We reserve the right to decline your request in circumstances permitted by the Privacy Act. If we do, we will provide you with written notice that sets out our reasons for refusal.

If you believe that any personal information we hold about you is not accurate, is incomplete or is out of date, please notify us as soon as possible. We will take all reasonable steps to correct our records so that they are accurate and up to date.

To obtain access to your information or request a correction, please make a request in writing to our Privacy Officer. Our Privacy Officer can be contacted as follows:

  • Email: hello@moolkshop.com.au
  • Address: [#insert address]
  • Phone: [#insert phone number]

 

Complaints

If you have any complaints about a breach of the Privacy Act, the Australian Privacy Principles or the terms of this privacy policy, please contact our Privacy Officer as follows:

  • Email: hello@moolkshop.com.au
  • Address: [#insert address]
  • Phone: [#insert phone number]

If you are not happy with our response, you may complain directly to the Australian Information Commissioner.

 

Third parties

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We confirm that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services whatsoever.

You should be aware that your ability to opt-out of a third-party tool or platform will depend on the conditions governing your agreement with that third party.

 

International users

If you are located outside Australia and choose to provide your personal information to us, your personal information will be transferred to Australia and processed.

 

Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our website. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it. We will not reduce your rights under this Policy without using our best endeavours to first provide you with notice.

 

Further information

For any further information about this Policy please contact us at hello@moolkshop.com.au.