Shipping + Returns

WITHIN AUSTRALIA

Standard Post: $8 flat rate  (Australia Post Parcel Post Service 2-6 business days)
Express Post: $12 flat rate (Australia Post Express Post Service 1-2 business days)

 

* FREE AUS SHIPPING MINIMUMS

Free shipping is applied to all Australian orders over $200 (excluding shipping fees). Free shipping orders are sent by Australia Post standard parcel service. 

 

  

NEW ZEALAND SHIPPING

$12 flat rate (standard tracked 3-10 business days)

$16 flat rate (express tracked 2-4 business days)

All NZ orders are sent via Australia Post which includes full tracking.

Please note: Moolk does not cover the cost of custom fees/ import duties into NZ.

 

INTERNATIONAL SHIPPING (excl. NZ)

We have resumed international shipping and rates are based on weight/destination. To find out the shipping rate for your country, add your Moolk goodies to cart and at checkout we will provide a shipping quote.

Please note: Moolk does not cover the cost of custom fees/ import duties into any country.

 

 

TIMEFRAMES

We dispatch orders daily (Mon-Fri) from our Brisbane warehouse.

Orders placed before 12pm AEST will be dispatched same day. Orders placed after 12.01pm will be dispatched next business day.

PLEASE NOTE: During sale periods and new releases, there will be a 4-5 business day delay in dispatching orders. We thank you for your patience mamas!

Regular Post: 2-6 business days from dispatch (depending on your location and order size).

Express Post: 1-2 business days from dispatch (depending on your location and order size).


New Zealand Regular Post: 5-7 Business Days

New Zealand Express Post: 2-3 Business Days

 

All orders are shipped from Brisbane, Queensland. 

We take no responsibility for items lost in the mail. For peace of mind, the carriers we use provide a tracking service to ensure all Moolk parcels arrive at their destination safely and on-time. 

To view our returns policy, head on over here.

 


OUR RETURNS POLICY

If you change your mind or aren't 100% happy with your item/s, we are more than happy to offer you a store credit. 

ELIGIBILITY CRITERIA:
  • Items must be sent back within 15 business days (or 3 calendar weeks) from receipt of goods. 
  • Must be a full priced item.
  • All sale items are final and cannot be returned.
  • Must be unworn and unwashed with all original tags and labels attached.
  • Be in a saleable condition; no fake tan, makeup or deodorant marks.
  • If you/your items do not meet these requirements, Moolk reserves the right to refuse a return and the item/s will be shipped back to you.
  • We cannot process a return until the item arrives at Moolk HQ for processing.

    Read the full policy here.