Shipping + Returns

 

CHRISTMAS CUTOFFS 

EXPRESS POST

I live in...
QLD/NSW/VIC/SA (metro/non-rural)- order by midday Thursday 19th December for a Thursday dispatch and Friday delivery* 

TAS/WA/NT/Rural areas outside of the AusPost Express Delivery Network - order by midday Wednesday 18th December for a Wednesday dispatch and 2-3 business day delivery

*next business day delivery is only available within Australia Post Express Delivery Network.

 

REGULAR POST

I live in...
QLD/NSW/VIC/SA (metro/non-rural)- order by midday Sunday 15th December for a Monday dispatch (allow 4-5 business days for delivery)

TAS/WA/NT/Rural areas - order by midday Friday 13th December for a Friday dispatch (allow 5-6 business days for delivery)

 

This time of year always sees transit times increase and we cannot 100% guarantee your parcel will arrive on time. Australia Post have increased capacity and are striving to deliver within these timeframes. 

 

-----------------------------

 
WITHIN AUSTRALIA

Standard Post: $8 flat rate  (Australia Post Parcel Post Service 2-6 business days)
Express Post: $12 flat rate (Australia Post Express Post Service 1-2 business days)

FREE SHIPPING on orders over $100* (automatically applied at checkout. Applies to Australian orders only.)

 

----------------------------- 


INTERNATIONAL SHIPPING

$12 flat rate (standard tracked 3-10 business days)

$16 flat rate (express tracked 2-4 business days)

All international orders are sent via Australia Post which includes full tracking.

Please note: Moolk does not cover the cost of custom fees/ import duties into any country.

 

-----------------------------


TIMEFRAMES

We dispatch orders daily (Mon-Fri) from our Brisbane warehouse.

Orders placed before 12pm AEST will be dispatched same day. Orders placed after 12.01pm will be dispatched next business day.

PLEASE NOTE: During sale periods and new releases, there will be a 2-3 business day delay in dispatching orders. We thank you for your patience mamas!

Standard Post: 2-6 business days from dispatch(depending on your location and order size).

Express Post: 1-2 business days from dispatch (depending on your location and order size).

International Post: 
New Zealand: 5-7 Business Days
Asia: 5-12 Business Days
Western Europe: 5-12 Business Days
USA & Canada: 7-12 Business Days
Rest of World: 9-16 Business Days

 

----------------------------- 


All orders are shipped from Brisbane, Queensland. 

We take no responsibility for items lost in the mail. For peace of mind, the carriers we use provide a tracking service to ensure all Moolk parcels arrive at their destination safely and on-time. 

To view our returns policy, head on over here.


-----------------------------
 


OUR RETURNS POLICY

If you change your mind or aren't 100% happy with your item/s, we are more than happy to offer you a store credit

ELIGIBILITY CRITERIA:
  • Items must be sent back within 14 business days of receipt of goods. 
  • Must be a full priced item.
  • All sale items are final and cannot be returned.
  • Must be unworn and unwashed with all original tags and labels attached.
  • Be in a saleable condition; no fake tan, makeup or deodorant marks.
  • If you/your items do not meet these requirements, Moolk reserves the right to refuse a return and the item/s will be shipped back to you.

    Read the full policy here.

    Subscribe

    Size Guide

    Buying clothes online can be tricky business, especially if you've just had a baby and your body has changed drastically. I've been there and can totally relate!

    We try to offer as much advice on sizing and fit on every product listing. We're also providing our models detailed bust, waist and hip measurements to help you choose the right size for you. 

    Below is a general size guide for your reference. For some, their measurements land smack bang in the middle of 2 sizes #annoying! Or your bust, waist and hips are all over the shop #confusingmuch?! But please keep in mind measurements act as a guide only and the fit will depend on 1) your body shape and 2) the style of dress. 

    I highly recommend you read the 'about the fit' section on each product, as they provide more accurate advice that reflects the design and fit of the garment and will often say "if you're in between sizes, we recommend sizing up/down for this style". 

     

    MOOLK GENERAL SIZE GUIDE
    / 6 / 8 / 10 / 12 / 14 / 16 /
    Bust 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110
    Waist 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 90 91
    Hips 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117

     

    Do your measurements fall within the one size range? Great! You've found your Moolk size! If your 3 measurements fall in a couple of sizes, don't stress! We'll tell you on each product which measurements you need to focus on to find your perfect size. 9 times out of 10, it will be the bust or waist measurement, so for that style, you'll choose the size your bust and/or waist measurement falls in!

    Do your measurements fall in a "/" range? You're in-between sizes, mama. You'll need to decide whether you prefer clothes a little tighter fitting (size down) or looser fitting (size up). Each product description will advise which measurements you should size up or down for, or if you're in between sizes, whether you should size up or down in general for each style.