Shipping + Returns


COVID-19 UPDATE

We are fully operational and dispatching orders daily from our Brisbane warehouse. We are taking extra precautions when packing your orders, and our staff our washing their hands frequently. We send all parcels through AusPost, and they are experiencing delays due to the high volumes of parcels they're now processing.

Read live updates direct from AusPost here.

We really appreciate your patience and support at this tricky time ♥

 

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* FREE STANDARD SHIPPING MINIMUMS FOR WINTER

Due to the high cost of shipping bulky winter items (like the knits) we cannot offer free shipping over $150. To qualify for free shipping on winter items, you must add a minimum of $200 to your cart (excluding shipping costs - can be a mix of winter and other items). Thanks for you understanding, mamas! 

 

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WITHIN AUSTRALIA

Standard Post: $8 flat rate  (Australia Post Parcel Post Service 2-6 business days)
Express Post: $12 flat rate (Australia Post Express Post Service 1-2 business days)

FREE STANDARD SHIPPING on orders over $150* excludes 'Winter' items. (automatically applied at checkout. Applies to Australian orders only)

 

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NEW ZEALAND SHIPPING

$12 flat rate (standard tracked 3-10 business days)

$16 flat rate (express tracked 2-4 business days)

All NZ orders are sent via Australia Post which includes full tracking.

Please note: Moolk does not cover the cost of custom fees/ import duties into NZ.

 

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INTERNATIONAL SHIPPING (excl. NZ)

We have resumed international shipping and rates are based on weight/destination. To find out the shipping rate for your country, add your Moolk goodies to cart and at checkout we will provide a shipping quote.

Please note: Moolk does not cover the cost of custom fees/ import duties into any country.

 

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TIMEFRAMES

We dispatch orders daily (Mon-Fri) from our Brisbane warehouse.

Orders placed before 12pm AEST will be dispatched same day. Orders placed after 12.01pm will be dispatched next business day.

PLEASE NOTE: During sale periods and new releases, there will be a 2-3 business day delay in dispatching orders. We thank you for your patience mamas!

Regular Post: 2-6 business days from dispatch (depending on your location and order size).

Express Post: 1-2 business days from dispatch (depending on your location and order size).


New Zealand Regular Post: 5-7 Business Days

New Zealand Express Post: 2-3 Business Days

 

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All orders are shipped from Brisbane, Queensland. 

We take no responsibility for items lost in the mail. For peace of mind, the carriers we use provide a tracking service to ensure all Moolk parcels arrive at their destination safely and on-time. 

To view our returns policy, head on over here.


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OUR RETURNS POLICY

If you change your mind or aren't 100% happy with your item/s, we are more than happy to offer you a store credit

ELIGIBILITY CRITERIA:
  • Items must be sent back within 15 business days (or 3 calendar weeks) from receipt of goods. 
  • Must be a full priced item.
  • All sale items are final and cannot be returned.
  • Must be unworn and unwashed with all original tags and labels attached.
  • Be in a saleable condition; no fake tan, makeup or deodorant marks.
  • If you/your items do not meet these requirements, Moolk reserves the right to refuse a return and the item/s will be shipped back to you.
  • We cannot process a return until the item arrives at Moolk HQ for processing.

    Read the full policy here.

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