Shipping + Returns

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COVID-19 UPDATE

We are fully operational and dispatching orders daily from our Brisbane warehouse. We are taking extra precautions when packing your orders, and our staff our washing their hands frequently. We send all parcels through AusPost, and they are experiencing delays due to the high volumes of parcels they're now processing.

DOMESTIC: Auspost have advised there are delays across their network of approximately 3-5 business days for Regular Post. Express Post are being prioritised, but there are still minor delays and they cannot guarantee next-day delivery. 

Domestic flights have been substantially limited, so AusPost are having to rely on road transport to transfer parcels interstate, resulting in delays. It also means your parcel tracking won't be updated as frequently, as they aren't scanning into the usual checkpoints throughout their distribution network.

INTERNATIONAL: We are only shipping to New Zealand at this time. There are delays, as most parcels are being held up at customs and international flights are heavily impacted. Please be patient, as your parcel could take an extra week or two than usual to be delivered.

Read live updates direct from AusPost here.

We really appreciate your patience and support at this tricky time ♥

 

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* FREE STANDARD SHIPPING MINIMUMS FOR WINTER

Due to the high cost of shipping bulky winter items (like the knits) we cannot offer free shipping over $100. To qualify for free shipping on winter items, you must add a minimum of $200 to your cart (excluding shipping costs - can be a mix of winter and other items). Thanks for you understanding, mamas! 

 

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WITHIN AUSTRALIA

Standard Post: $8 flat rate  (Australia Post Parcel Post Service 2-6 business days)
Express Post: $12 flat rate (Australia Post Express Post Service 1-2 business days)

FREE STANDARD SHIPPING on orders over $100* excludes 'Winter' items. (automatically applied at checkout. Applies to Australian orders only)

 

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NEW ZEALAND SHIPPING

$12 flat rate (standard tracked 3-10 business days)

$16 flat rate (express tracked 2-4 business days)

All NZ orders are sent via Australia Post which includes full tracking.

Please note: Moolk does not cover the cost of custom fees/ import duties into NZ.

At this time, we do not ship to other international countries. Please contact us (hello@moolkshop.com.au) if you'd like a shipping quote to your country. 

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TIMEFRAMES

We dispatch orders daily (Mon-Fri) from our Brisbane warehouse.

Orders placed before 12pm AEST will be dispatched same day. Orders placed after 12.01pm will be dispatched next business day.

PLEASE NOTE: During sale periods and new releases, there will be a 2-3 business day delay in dispatching orders. We thank you for your patience mamas!

Regular Post: 2-6 business days from dispatch (depending on your location and order size).

Express Post: 1-2 business days from dispatch (depending on your location and order size).


New Zealand Regular Post: 5-7 Business Days

New Zealand Express Post: 2-3 Business Days

 

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All orders are shipped from Brisbane, Queensland. 

We take no responsibility for items lost in the mail. For peace of mind, the carriers we use provide a tracking service to ensure all Moolk parcels arrive at their destination safely and on-time. 

To view our returns policy, head on over here.


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OUR RETURNS POLICY

If you change your mind or aren't 100% happy with your item/s, we are more than happy to offer you a store credit

ELIGIBILITY CRITERIA:
  • Items must be sent back within 14 business days of receipt of goods. 
  • Must be a full priced item.
  • All sale items are final and cannot be returned.
  • Must be unworn and unwashed with all original tags and labels attached.
  • Be in a saleable condition; no fake tan, makeup or deodorant marks.
  • If you/your items do not meet these requirements, Moolk reserves the right to refuse a return and the item/s will be shipped back to you.

    Read the full policy here.

    Subscribe

    Size Guide

     



    We've simplified things for you in 3 easy steps. 

     



    STEP 1 - What's Your Regular?

    Ask yourself this simple question: what size do you regularly wear? 

    If you usually reach for a size 12 when out shopping, we recommend doing the same virtually here. 

    If you're a 12-14, we'll advise whether to size up or down on each specific product. 

    If you're a 12 with a big bust, we'll also tell you if a particular style is fitted at the bust, and whether we recommend sizing up (or not). It doesn't happen often, as we're designing most of our pieces for bigger cup sizes, but this leads us to the next important step...

     



    STEP 2 - Read the Product Descriptions Carefully

    We take a lot of time writing each and every product description, and jam-packing it with oodles of size/fit information. If you know step 1, step 2 will help you choose the right size, the first time.

    Each product has 3 sections:

    1. Description
    2. About the Fit
    3. Model Info 

    The Description is where we let our personality shine. It's where we'll tell you how amazing you'll feel when wearing the item, and highlight all the amazing features we've designed into it.

    About the Fit is probably the most important section. We describe how it fits across the bust, hips and waist, and generally overall. If you're in between size, this is where you'll find our recommendation on sizing up or down in that particular style. 

    We aim to style every product on 2 different models, and the Model Info is where you can find out the models regular size, what size they're wearing in that particular style, and their detailed bust/waist/hip measurements. This section comes a close second in importance, after About the Fit. It's a great way to compare your own measurements with our models, and see what size they regularly wear vs. what size they're wearing in that particular style. 

     



    STEP 3 - Check the Size Chart, But if in Doubt, Chat it Out. 

    We base our block patterns on the below average measurements. This table should be used as a GUIDE only, after you've taken the first 2 steps. 

    Moolk General
    Size Guide
    To fit bust
    (cm)
    To fit waist
    (cm)
    To fit hips
    (cm)
    6 80-85 60-65 87-92
    8 85-90 65-70 92-97
    10 90-95 70-75 97-102
    12 95-100 75-80 102-107
    14 100-105 80-85 107-112
    16 105-110 85-90 112-117

    If you're still unsure, or confused, or just want reassurance you've chosen the right size, use the form below to get tailored Size + Fit Advice.

     

    We know buying clothes online can be tricky business, especially if you've just had a baby and your body has changed. So we hope this simple 3-Step process will help you get the right size, the first time.

     

    Optional Step: First Hand Size Advice + Recommendations


    Why not join our Moolk Mama Community and ask other mums (who have tried and tested Moolk) for their first-hand size + fit advice. A community of the kindest mamas, of all shapes and sizes, sharing their fave Moolk buys. It's a supportive and safe space to share selfies, and shower each other with compliments and encouragement. You're sure to get a confidence boost!


    Learn More