Shipping policy

Where we ship from
Every Moolk order is packed by our small team at Moolk HQ in Brisbane, Queensland, and sent with Australia Post or Aramex. We dispatch orders every business day.

Processing times
Orders are processed within 1 to 3 business days from the time of purchase. If you need your order processed the same day, you can choose our priority option at checkout.

Sale periods and collection drops
During sales and when a new collection drops, please allow up to 10 business days for your order to leave our warehouse. We're a small team moving as quickly as we can, and we're so grateful for your patience while we get every parcel out the door.

Shipping within Australia
Standard Post is a flat $10.95, sent via Australia Post or Aramex Parcel Post, with an estimated delivery of 2 to 5 business days for metro areas and up to 11 business days for all other locations.

Express Post is a flat $15.95, sent via Australia Post Express, with an estimated delivery of 1 to 2 business days for same-state and interstate capital cities (excluding WA and NT), and 2 to 5 business days for all other locations.

Free shipping
Australian orders over $200 (after discounts and excluding shipping fees) ship free with standard post via Australia Post or Aramex. If you'd like to upgrade a free shipping order to express, just email us and we'll update it for the $15.95 express rate. Free shipping may not apply during some promotional periods, so please check the terms of each promotion.

Shipping to New Zealand
Standard Post is a flat AU$12 via AusPost International Standard with tracking, with an estimated delivery of 7 to 14 business days for metro areas and longer for rural locations.

Express Post is a flat AU$16 via AusPost International Express with tracking, with an estimated delivery of 3 to 10 business days for metro areas and longer for rural locations.

Prices are in AUD and will be converted to NZD at checkout. Any customs fees or import duties into New Zealand are the responsibility of the customer.

Shipping to the USA
Shipping to the USA has been paused since 29 April 2025 due to the tariffs introduced by the US government. Our US community has been such a special part of Moolk's journey, and we're hoping this is a "see you soon" rather than a goodbye. We're keeping a close eye on things and you'll be the first to know as soon as we can reopen shipping.

All other international orders
International shipping rates are based on weight and destination. Add your Moolk pieces to your cart and you'll see a shipping quote for your country at checkout. Any customs fees or import duties are the responsibility of the customer.

Tracking your order
As soon as your parcel is on its way you'll receive an email with your tracking link. Tracking can sometimes lag behind the parcel itself, so if it hasn't updated in a few days, please reach out and we'll happily look into it for you.

Lost, delayed or damaged parcels
Once your parcel leaves our warehouse it's in the carrier's hands, but we'll always help you chase it down. If your order arrives damaged, please email us at [email] within [7] days with a photo and your order number and we'll make it right. Please double-check your address at checkout, as we can't be responsible for parcels sent to an incorrect address, though we'll always do our best to help.

Questions?
Email us at [email] and one of our team will get back to you within [1 to 2] business days.